• Sign In To Your Account

    Start your return under your "Account" page.

  • Enter Your Order Details

    Enter your full order number - example B1000 and your email or phone number and click "Find Your Order".

  • Select Your Return Item(s)

    Select the items, quantity, and reason for your requested return items.

  • Ship Your Return Back to Us

    Select the return shipping method - ship with a pre-paid label or ship with your own carrier service.

  • Check For a Return Email Update

    Once you submit your return request, an email confirmation will be sent to you as well as future status updates.

  • Check For an Approved Email

    Once your return request is approved, a follow up email with your pre-paid shipping label will be sent (if ship with a pre-paid label option was selected).

  • Return Item(s) Within 21 Days

    From the approval date, you have 21 days to return your items. Once received, we will issue your refund in the form of a gift card, which will be emailed to you.

Ship it back


1. Print and attach the return label to the outside of your box.

2. Please ensure that the item(s) are returned in their original packaging with tag(s) attached.

3. Save the prepaid shipping label tracking number for your records.


Frequently Asked Questions

Contact form


Chat with Us

Bohyme Chat
    We are available via chat:
  • 10am-4pm cst
During these hours, you should see our chat box in the bottom right hand corner of this page, or any page in our FAQs!