As the manufacturer of Bohyme, we work closely with thousands of different vendors and distributors so it can be challenging for us to to enforce a strict return/exchange policies for everyone.
That being said, we can deal solely with our vendors/distributors that originally made the purchase directly through us.
Any exchange or return must be handled from the original place of purchase.
However, if you feel you did not receive adequate or proper service through one of our vendors or distributors, please let us know. We expect our vendors/distributors to treat their customers with the utmost respect they deserve.